Page 38 - GAP 50th Anniversary Book

Celebrating 50 years of GAP /

2000-2009
With the dawn of the new millennium, GAP expanded
on an unprecedented scale in its pursuit of national
coverage, introduced new customer initiatives, created
its first specialist division and welcomed members
of the third generation into the business. It also
witnessed the worst financial crash in decades, as the
country plunged into recession.

2003 saw the creation of ‘GAP one’ for With turnover expected to
major accounts. Offering tailor made top £200m in 2019, this
services matched to specific customer reflects an increase in work with new
needs, the initiative demonstrated customers, but also repeat business
GAP’s goal to ‘make life easier’ for with satisfied, loyal customers. GAP
customers. A single point of contact stands out from its competitors by
would now organise every aspect of having a clear understanding of, and
a customer’s request – from offering passion for, helping customers achieve
specialist advice on products and their goals. We have always put the
services, to processing hire requests, needs of our customers at the forefront
exchanges and rehires. GAP one’s of the business and GAP one embodies
dedicated administration team also this. By working closely with our
offered live hire reports, bespoke customers and suppliers every day, the
invoicing and report writing. GAP one team makes it easier, faster and

safer for customers to get the job done.”

Shaneen Waddell, Head of GAP one

GAP one Managed Services team which now totals a dedicated team
of 60 including GAP one London and GAP one Glasgow.
38 / Chapter 04